Please read these terms of sale clearly before you make a purchase, as by placing an order you agree to these terms of trade. Please email me at firstname.lastname@example.org if you have any queries!
Shipping and Delivery
When will my order be shipped?
How long after that will I receive it?
It depends on where you are in the world but Canada Post usually takes around 10 - 15 business days. Allow more time for your order during peak shipping times like the holidays!
Do you ship worldwide?
What about tracking and insurance?
Unless you specify otherwise every package is sent with tracking and insurance. Once I am back from the post office I’ll email you details of your tracking number.
Who pays for customs charges or fees?
If there are custom charges or fees you will cover the cost of those.
Can you mark my package as a gift to avoid customs fees?
No, mislabeling packages is illegal and can have serious legal ramifications. I abide by all import and export laws and requirements.
Replacements and Returns
My package hasn’t shown up.
Items that have been shipped with tracking become the responsibility of Canada Post and their customer service will be able to assist you. If they ask you to contact me please get in touch and I will do my best to help.
My package arrived looking like something the cat dragged in.
I take as much care packaging your artwork as I do making it, so this news has broken my heart. Please contact Canada Post as your package has been sent with insurance and they will be able to help you. You can also contact me at email@example.com as soon as possible with all the information and with support images of the issue.
So I don’t totally love the artwork I purchased after all.
I am pretty sure this won’t ever happen but just in case here is what we will do. Email me at firstname.lastname@example.org within 14 days of your artwork arriving. I will email you my mailing address and you will mail it back to me at your expense. Once it has arrived in the same condition I sent it in I will issue you a refund minus my shipping costs.